Support

Exceptional support is a core value at S2 Security. Our services include technical support, integrator training, application engineering and more to ensure that any question or problem you have can be easily answered by an expert.

Support Central

S2 Support is where S2 Certified Integrators can access product documentation, technical notes. software downloads, and utilities to assist in set up and installation of S2 access control and video management systems.

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Hours of Operation
Monday through Friday
9:00 a.m. - 7:00 p.m. (EST)
S2 Support will be closed on the following holidays.

On-Call Support

An on-call Support Engineer will be available for emergencies only. Requests for emergency and “on holiday” support outside of normal business hours may result in a $500 support fee.

 

Technical Support

With a wide range of expertise, technical support has the answers you need to keep your systems running smoothly. Integrators can easily open a ticket, get in touch or find the files they need through Support Central.

S2 Services

We provide end user support through our signature S2 Black Support Program. This popular program allows end users to receive training and technical support. As part of the program, S2 Security certifies end user personnel to the same standard as integrators.

Consultants

Specifications, technical drawings, product documentation and more are available to consultants who specify S2 access control and video management systems.

 

Software Developers

S2 Security manufactures open platform products that allow for third party integration. Software developers who would like to integrate other products with S2 security management systems have access to APIs, drivers and integration guides.

Integrator Training

Integrator Training

The S2 Security Technical Certification Program equips system integrator technicians and end users covered by S2 Black Support to install, configure and support S2 Security products. Successful graduates of the program are awarded on year of S2 Certification. S2 offers first-time training online. Certifications may be renewed annually online.

Benefits of Certification

  • Priority access to S2 Technical Support over non-certified technicians
  • On-demand access to the latest online training videos via the S2 Integrator Portal
Application Engineering

Application Engineering

S2 application engineers are experts in system design and specifications, API integrations and large-scale global deployments. Contact our application engineers for more information when planning, designing and implementing your enterprise S2 system.