Support

Exceptional support is a core value at LenelS2. Our services include technical support, integrator training, application engineering and more to ensure that any question or problem you have can be easily answered by an expert.

Support Central

LenelS2 Support is where LenelS2 Certified Integrators can access product documentation, technical notes. software downloads, and utilities to assist in set up and installation of LenelS2 access control and video management systems.

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Hours of Operation
Monday through Friday
9:00 a.m. - 7:00 p.m. (EST)
LenelS2 will be closed on the following holidays.

On-Call Support

An on-call Support Engineer will be available for emergencies only. Requests for emergency and “on holiday” support outside of normal business hours may result in a $500 support fee.

 

Technical Support

With a wide range of expertise, technical support has the answers you need to keep your systems running smoothly. Integrators can easily open a ticket, get in touch or find the files they need through Support Central.

S2 Services

We provide end user support through our signature LenelS2 Black Support Program. This popular program allows end users to receive training and technical support. As part of the program, LenelS2 certifies end user personnel to the same standard as integrators.

Consultants

Specifications, technical drawings, product documentation and more are available to consultants who specify LenelS2 access control and video management systems.

 

Software Developers

LenelS2 manufactures open platform products that allow for third party integration. Software developers who would like to integrate other products with LenelS2 management systems have access to APIs, drivers and integration guides.

Video Designer

The Video Designer allows you to define your video project requirements and determine which LenelS2 video solution will meet your needs. LenelS2 certified systems integrators can also sign in to save their video projects or quote a solution.

Integrator Training

Integrator Training

The LenelS2 Technical Certification Program equips system integrator technicians and end users covered by LenelS2 Black Support to install, configure and support LenelS2 Security products. Successful graduates of the program are awarded one year of LenelS2 Certification. LenelS2 offers first-time training online. Certifications may be renewed annually online.

Benefits of Certification

  • Priority access to LenelS2 Technical Support over non-certified technicians
  • On-demand access to the latest online training videos via the LenelS2 Integrator Portal
Application Engineering

Application Engineering

LenelS2 application engineers are experts in system design and specifications, API integrations and large-scale global deployments. Contact our application engineers for more information when planning, designing and implementing your enterprise LenelS2 system.